Support

Accounts, sources, and subscriptions

Email support@listenality.com for help. You can also open Settings in the app and tap Send feedback.

What to include

Tell us which music source you connected, what you expected, what happened instead, and the app version shown in Settings. A screenshot is helpful when it contains no private account information. Never send a password, an Apple or Google authorization code, a music-service token, or a full listening-history export by email.

Subscriptions and purchases

Open Settings and tap Listenality Plus to purchase, restore, or view your current status. Apple handles payment, renewal, cancellation, and refunds. Manage or cancel a subscription in your Apple subscription settings. Request a refund through Apple's Report a Problem service.

If Apple confirms a purchase but Plus remains locked, tap Restore Purchases first. If it still does not unlock, contact support from the same Listenality account and include the approximate purchase time. Do not send a full receipt unless support asks for it.

Music sources

Source connections are managed in the app under Settings and Connected sources. If a source expires or is disconnected, reconnect it there. You can revoke Google access from your Google account security settings. Apple Music permission is managed in iOS Settings.

Delete your account

Open Settings and tap Delete account. Deletion is immediate and permanent. Deleting your Listenality account does not cancel an App Store subscription, so cancel that separately in Apple subscription settings. Read the full details in the Privacy Policy.

Privacy and terms

Read the Privacy Policy and Terms of Service. Privacy-specific questions can be sent to privacy@listenality.com.